PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DAN KONSEKUENSINYA PADA LOYALITAS (STUDI PADA OBYEK WISATA DI KABUPATEN MALANG)

Studi ini meneliti kepuasan wisatawan yang mengunjungi obyek wisata yang ada di Kabupaten Malang dengan menggunakan konsep dasar Swedish Customer Satisfaction Barometer CAMPHOR (SCSB).Tujuan penelitian untuk menganalisis pengaruh langsung kualitas layanan (service quality) terhadap kepuasan wisatawan domestik (customer satisfaction), menganalisis p

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Resistance is futile: lack of predator switching and a preference for native prey predict the success of an invasive prey species

Invasive species continue to severely impact biodiversity, yet predicting the success or failure of introduced species has remained elusive.In particular, the relationship between community invasibility and native species diversity remains obscure.Here, we apply two traditional ecological concepts that inform prey population stability and hence inv

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